Customer Reviews

Below are some of our more recent reviews from our wonderful piano customers.  You may read all of our reviews at


Thank you. Am enjoying the Schimmel many hours a day. Thanks for all you did to help make it happen.

Regards, Walter


The piano looks, sounds and feels amazing. It plays beautifully. I love the action and responsiveness. Thank you so much for your help in getting this here to Vermont.  Joe asked how long I had been waiting for this.  (he may have meant since July 21 when I purchased it) I told him 30 + years at least. Thanks again. I’ve played it for the last 30 minutes and am so excited for the future of this piano.

Joe and Austin were great to work with and made the transition so effortless. I would recommend you all to anyone needing a piano. This was an amazing way to purchase. I’ve got to say, I was really trusting and hoping it was going to be fine and it was absolutely a great purchase and great experience with you all.  Thanks again from one very happy, excited customer.

-Lisa G, Vermont


Dear Jim,
Thank you for the piano. It was good to do business with you.

Best regards,
-Saswato, New York


I am sending another note to just say Thank You for the beautiful piano. Yesterday, I attached a link to a video showing our 17-year old son playing it. We are happy to have such a fine instrument back in our family; the music drought is over. I gave a personal check for the full balance to your moving guys yesterday. Wishing you well.



Hi Jim,
I received the piano book you sent.
Thank you very much.
And thank you again for the beautiful Schiller Piano.

Best Regards,
Michael S.


Schiller Leipzig Grand Piano Black Polish

Our piano was delivered and it went smoothly! It is so beautiful and we could not be more than happy!

Clarinda L.


Thank you so much

The piano is amazing and the delivery staff very personable and professional
Great experience!!!




Hi Jim: piano arrived in good shape. Today I figured out how to operate. Its fantastic. Thanks for your help.




I purchased a beautiful Kawai baby grand from you in June.  I absolutely love it!! Thank you so much.  Please thank Jim and tell him I am enjoying it so much.

Thanks again…..

Stephanie C.



My piano tech and my kids love the piano you sold me.  Your Delivery Guys were very professional and took the time to explain how to care for my new piano.  My Piano Tech was surprised that I was able to purchase a Yamaha U3 over the internet in like new condition with such a low price.

Thank you

Terry S.


Hi Aaron,

It was a pleasure doing business with Jim Laabs Music. The decision to purchase my piano, being several States away, having only pictures of the piano and video, was made with the confidence and trust I had in your staff. All my questions were carefully considered making me very comfortable that the piano I was purchasing was right for me. When I received the piano, the delivery was on time and extremely professionally installed with care, as though the piano was theirs. Upon inspection of the piano I found it to be exactly as you have described and well tuned. I would recommend to all, that you can purchase anything from Jim Laabs, knowing you will get the best customer service and products that are well represented.

Please thank all your staff for their customer service and making my purchase an enjoyable one.


Thanks for the great delivery and service by both the guys, they were excellent, very courteous and super nice, they are both a credit to your company. The delivery was late friday night about 11:00 P.M. and they were both exhausted, but their attitude was a good as it gets. Please tell Jim thanks for all his attention. Tell him when he’s ready for trip to Peru pleae e-mail and I will make sure he is taken care of.

Bobby G.


Hi Aaron,

Please let Jim know that I love the piano. It is beautiful, high quality and with the stunning sound. I will definitely be giving a 5 stars review on Amazon about this piano.



Dear Aaron,

I would like to commend you and Jim Laabs on the professional manner in which the purchase of my Schiller Performance 5.3 Berlin piano was conducted. Your prompt and steady communication with me after the sale was completed with Amazon was invaluable. It not only helped to clear the ill feelings I had after reading some of the negative comments online about the Schiller Pianos, but also it made me make a very wise decision to have spent the extra money to crate the piano for overseas shipping. Indeed, the Piano arrived spotless and is now a beautiful addition to my living room. The sound is awesome. as well. My family is excited about it and my two young children, one who is in Grade 4 piano classes and the other in Grade one , are now fully encouraged to play more.

Daryl W.


Dear Jim;

It was great meeting you yesterday and working with you. Your knowledge & salesmanship are superior. The piano is beautiful & we will enjoy it immensely! Thanks again & Happy New Year! (Green Bay)

Scott & Ellen B.


Dear Jim;

I have never met such an upright business man before. It was so nice to do business with you and I enjoy the piano I bought from you very much. If I may tell you something else, God has been so gracious to me that a man in Merrill where I live showered me with an upright acoustic piano – used to be his mothers. Can you believe? So now I have two pianos in my living room. I couldn’t believe what was happening. That happened in July. It was so nice meeting you and your wife. God’s Blessings to you all! Wish you and your family very Merry X-Mas and happy and health New Year.

Kimmie M.


We love the piano that you delivered to us! I wanted to thank you for working with us and helping to get a piano in our home. I also wanted to compliment your two movers. Rick and his colleague let me know exactly when they would arrive, were quiet, quick and very polite. I can’t thank you enough for your help!

Christine G.


Dear Jim & Marty –

Thank you for working with my husband and I to afford your used Kawai grand. We are grateful for your help as we pay for my husband’s seminary education. It is a dream come true to have this piano! I have already shared and recommended your business to multiple families!

Jennifer G.


I purchased our Schiller 5’5” CE Grand Piano in September 2013 from the Arden Hills store. The salesperson (Marty) was terrific. He made the purchase fun. That said, I promised him I would write a review of the Piano and experience with the store. I wanted to wait a few months to let the piano acclimate to our home and for an independent piano technician to service the piano. The piano arrived on the promised date in perfect condition. It quickly lost tune due to its new environment and needed tuning within three months. This is normal as the salesperson explained. The piano technician was as impressed as we are with its sound and feel. He also commented at the nice job Jim Laabs Pianos did installing the Dampp Chaser. Great product for price and great experience with Jim Laabs Pianos.


Thanks for your very prompt reply.

I used to live in Stevens Point when I was in college and spent many fine hours at Jim Laabs’ Music store, browsing and allowing myself a little music now and then, a luxury at that time for a college student! Therefore, I was really pleased to see that there was a store in my area. In checking out your web site, I found the same wide selection of instruments and also the wide range of prices at Jim Laabs Music I had enjoyed in the past. I purchased my first piano from you about 35 years ago. It was a “Bach” spinet piano and I received a discount on it because one of the black keys was virtually imperceptibly askew– the piano’s working was not affected in the least! I couldn’t believe my good fortune but felt a little guilty about it because I never could really see the faulty key! My husband and I were just starting out and were so poor then, you can’t imagine what a joy it was for me to be able to bring home my very first “new” piano! I look forward to doing business with Jim Laabs Music again. Thank you again, oh, and by the way, I think your delivery price is very reasonable!

Deb S.